As reseller we are without restraint responsible for the legal warranty on our products. This means we are as first party liable for the guarantee on the product even when the producer of the product offers a worldwide warranty.
We are official dealer of more than 80 brands we offer on our web site
Please check the warranty booklet so you know what is covered by the warranty. Please store this booklet in a safe place, so you know where to find it in case you need it.
On this we will now give you some common guidelines for warranty on watches.
In general the factory warranty covers defects that occur in materials and the movement. The factory warranty does not cover damage caused by normal daily or excessive use or abuse of the bracelet, appendages or the crystal. It also does not cover water damage if the watch is not used according to guidelines set by the manufacturer. The warranty is usually void if unauthorized repairs have been performed by anyone other than an authorized dealer of the brand.
For all brands of which we are licensed dealer on our site, you will receive a worldwide warranty, that can be obtained at every official dealer of that brand. Of course we also provide assistance if you need to make a warranty claim. In all cases, the watch will be checked and repaired by a licensed watchmaker or by the manufacturer itself.
In case you want to return a Watch to us for warranty, we kindly ask you to contact us through the order service page on our web site. We will then send you instructions, how to return the watch to us.
Click here to go to the Order Service Page
After receipt we will check the watch and determine if your complaint is covered by the warranty and if yes, we will send the watch to the factory. In case we think the complaint is not covered by the warranty we will let you know as soon as possible.
In most cases the repair time is around 3 to 4 weeks depending on the availability of the spare parts.