Returns and Exchanges

Order security for you

Thanks to technology by commercial server in mode security (SSL), all information that you entrust us, cannot be read during the transfer of data by anybody else. The 3d Secure company Ogone takes care of the credit card transactions. We do not get to see your credit card information. When the transaction is authorized by the credit card company, we receive your order and you receive an automatic confirmation email.

Order security for us

Because Masters In Time is responsible for credit card fraud, we have the right to make inquiries with your bank if the address on the card is not the same as the address where we send the goods. We also have the right to cancel orders without any prior notice.
We will always report any credit card attempt of fraud to the credit card company.

Web catalog Terms

Prices are subject to change without notice. We are not responsible for typographical errors. Issuance of this catalog is not a commitment to sell.
The products are described with greatest exactitude, however if, despite every precaution taken by the seller, an error has occurred, the seller can always cancel the order. The order is final when the seller has accepted the payment of the price established by the purchaser.

Returns

Masters in Time is committed to make your shopping experience a success. If - for whatever reason - you are not completely satisfied with your purchase, we will accept returns within 30 days from delivery for exchange or a full refund.

Terms and conditions for returns

The product must be returned within 30 days from delivery.
Watches should be shipped via standard registered mail. Watch straps can be sent via regular mail
The product must be returned unworn and undamaged. Fitting a watch is of course no problem, however, the watch strap should not be broken or bent out of shape
Standard plastic boxes will not be replaced if broken during transport
Please return the product in the original manufacturer's box it came in. Do not place stickers or shipping labels on the manufacturer's box
Please include our Returns and Exchange Form in the package. You can download this form below

The exchange form is available for European and non-European customers

European customers

Non-European customers

Exchanges

We will send a replacement product as soon as possible upon receiving your package. If the product is sold out we will issue a full refund.

Refunds

Refunds will be made as soon as possible upon receiving your package. Please allow 2 - 3 weeks for all refunds to be processed. In all cases, refunds will be made in the form of the original payment.
All web returns and web exchanges to Masters In Time must be mailed to the address below:
Holland Watch Group B.V.
Returns Department
Willebrordusstraat 14
3037 TR, Rotterdam
The Netherlands

Complaints

MastersInTime.com is proud to be a reputable company. We are certain that we are able to find a suitable solution for any complaint.
Please send your complaint to cs@mastersintime.com with 'Complaint' in the subject line and we will respond within 24 hours on working days.

Customer Service

Contact us

Hours:
Monday-Friday, 8am-5pm (CET)
11am - 5pm Sat. Closed on Sundays and Dutch national holidays

Your satisfaction is 100% guaranteed. All items in your order can be returned to mastersintime.com 30 days from the delivery date for a complete refund if you are unsatisfied. The returned product must be in new condition. For detailed return instructions visit our Returns and Exchanges page.

To Contact Us By Phone

Telephone: +31(0)85 4892012
Fax: +31 (0)10-2330692

Order Tracking

Order Tracking Page

Head Office

Masters in Time
Willebrordusstraat 16
3037 TR Rotterdam
The Netherlands
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Our Stores

Horloge.nl by Levens - Breda
Nieuwe Ginnekenstraat 4
4811 NR Breda
The Netherlands
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Masters in Time
Willebrordusstraat 14
3037 TR Rotterdam
The Netherlands
Get Google Directions
Also pick up point for Swatch watches

Please Note:
Mastersintime's customer service department is based in our headquarters in the city of Rotterdam, The Netherlands. Our trained staff is available to take your questions via feedback form, email or over the phone. You can also contact our team on Facebook.