Want to take a look at how we work? go ahead watch us through our webcam during business hours.

E-mail & Telephone

Located on the far right, is the desk where our employees handle all of our mail tickets. You'll be likely to speak with one of these employees if you call for Customer Service enquiries.


Completely in the foreground is the control table. All received orders will be checked and equiped with the appropriate warranties and where necessary a fresh battery


The large black table is our packing table. This is where we pack every order carefully making sure nothing is missing, so it arrives to you in perfect condition.


Our webcam can be seen during office hours, Monday through Friday from 08:00 to 18:00 CET. Live Stream

Contact Customer Service

Contact us

Monday-Friday, 8am-5pm (CET)
11am - 5pm Sat. Closed on Sundays and Dutch national holidays

Your satisfaction is 100% guaranteed. All items in your order can be returned to 30 days from the delivery date for a complete refund if you are unsatisfied. The returned product must be in new condition. For detailed return instructions visit our Returns and Exchanges page.

To Contact Us By Phone

Telephone: +31(0)85 4892012
Fax: +31 (0)10-2330692

order tracking

Order Tracking Page

Head Office

Masters in Time
Willebrordusstraat 16
3037 TR Rotterdam
The Netherlands
Get Google Directions

Our Stores by Levens - Breda
Nieuwe Ginnekenstraat 4
4811 NR Breda
The Netherlands
Get Google Directions

Masters in Time
Willebrordusstraat 14
3037 TR Rotterdam
The Netherlands
Get Google Directions
Also pick up point for Swatch watches

Please Note:
Mastersintime's customer service department is based in our headquarters in the city of Rotterdam, The Netherlands. Our trained staff is available to take your questions via feedback form, email or over the phone. You can also contact our team on Facebook.

Receive €5 discount

and the latest news.

Sign up for the newsletter!