Out of stock item

Is the product your product out of stock? Add it to the wishlist! While we strive to get our products back in stock as soon as possible, unexpected delays may occur depending on the type of product and manufacturing date. Below are some general guidelines:

Old collections

Older products are ordered from several sources and we cannot guarantee that we will get these products back in stock again. There is no estimated arrival date for these kind of products; it could take a couple of weeks or months.

Newer Collections

Collections up to two years old are normally back in stock approximately within a month.

Current collections

Items from the newest collections normally arrive within a week.

When the product you want to order is not in stock:

  • 1. You can click on the Add to Wishlist button.
  • 2. You will be taken to a page where you can leave your name and e-mail address. When the item comes in stock you will receive an automatic e-mail to inform you about this.
  • 3. Once the email is sent, the item will be removed from your wish list. You can place your order then.

All information, you provide to us, will be stored and can be used by us for internal use and automatic processing of your order. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Contact Customer Service


Monday-Friday, 8am-5pm (CET)
11am - 5pm Sat. Closed on Sundays and Dutch national holidays

Your satisfaction is 100% guaranteed. All items in your order can be returned to mastersintime.com 30 days from the delivery date for a complete refund if you are unsatisfied. The returned product must be in new condition. For detailed return instructions visit our Returns and Exchanges page.

To Contact Us By Phone

電話: +31(0)85 4892012
Fax: +31 (0)10-2330692


Order Tracking Page

Head Office

Masters in Time
Willebrordusstraat 16
3037 TR Rotterdam
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Our Stores

Horloge.nl by Levens - Breda
Nieuwe Ginnekenstraat 4
4811 NR Breda
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Masters in Time
Willebrordusstraat 14
3037 TR Rotterdam
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Also pick up point for Swatch watches

Please Note:
Mastersintime's customer service department is based in our headquarters in the city of Rotterdam, The Netherlands. Our trained staff is available to take your questions via feedback form, email or over the phone. You can also contact our team on Facebook.

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