Masters in Time ships Monday through Friday excluding holidays. All orders are shipped within 24 hours (on working days) after receiving payment confirmation. Please Note: orders shipped with UPS/FedEx require a signature upon delivery.
Shipping costs are automatically calculated during checkout and are shown before you complete your purchase. These costs are based on the weight of the goods you order and the country of delivery. Shipping costs include handling/shipping and insurance. We offer free shipping under the following conditions:
*EU Orders: Free shipping on all orders over 50 Euros (EU €).
*Countries outside the EU: Free shipping on all orders over 100 Euros (EU €).
* Shipping options and costs to certain European countries may be different. This is due to the fact that the standard shipping method for some countries is not completely reliable and we've had several incidents in the past, such as lost packages. Whenever possible, we will offer you only the safest, quickest shipping methods even when this means a higher shipping cost.
Damages incurred during shipping
Masters In Time is responsible for your order until is delivered to you in its new, working condition. Read the sections below on 'Item lost during shipping' and 'Item defective or damaged during shipping' for more information on what to do in such situations.
Item lost during shipping
If your order hasn't arrived after 20 working days from the shipping date, simply contact us
and we will take care of the rest.
Item defective or damaged during shipping
Did an item arrive damaged or defective? We apologize for the inconvenience. Please use the form below to report your problem and include it in your returns package. Upon receiving the returned item we will take care of replacing your purchase as fast as we can. If it is not possible to replace your item, you will receive a refund for the full amount that was paid for the item in the same form of payment and account, originally used for the purchase. Please note that we are unable to replace standard plastic boxes that are broken during shipping.
Masters in Time / Holland Watch Group B.V. only sells goods from stock. This means that all products will be shipped the first working day after ordering.
Shipping times can be seen during the checkout process. These shipping times are communicated as an indication. Actual delivery times will vary per country, selected shipping method and ultimately, your local postal office (if you have selected standard/free shipping). Please Note: We do not accept cancellation of orders during the shipping period even when the shipping takes longer than expected.
Important information about import taxes for Customers outside the EU
When a product is shipped from the Netherlands outside of the European Union, tax rules may be applied. Read more about your rights and obligations of these taxes here.