発送条件

Masters in Time ships Monday through Friday excluding holidays. All orders are shipped within 24 hours (on working days) after receiving payment confirmation. Please Note: orders shipped with UPS/FedEx require a signature upon delivery.

送料

Shipping costs are automatically calculated during checkout and are shown before you complete your purchase. These costs are based on the weight of the goods you order and the country of delivery. Shipping costs include handling/shipping and insurance. We offer free shipping under the following conditions:
*EU Orders: Free shipping on all orders over 50 Euros (EU €).
*Countries outside the EU: Free shipping on all orders over 100 Euros (EU €).
* Shipping options and costs to certain European countries may be different. This is due to the fact that the standard shipping method for some countries is not completely reliable and we've had several incidents in the past, such as lost packages. Whenever possible, we will offer you only the safest, quickest shipping methods even when this means a higher shipping cost.

Damages incurred during shipping

Masters In Time is responsible for your order until is delivered to you in its new, working condition. Read the sections below on 'Item lost during shipping' and 'Item defective or damaged during shipping' for more information on what to do in such situations.

Item lost during shipping

If your order hasn't arrived after 20 working days from the shipping date, simply contact us and we will take care of the rest.

Item defective or damaged during shipping

Did an item arrive damaged or defective? We apologize for the inconvenience. Please use the form below to report your problem and include it in your returns package. Upon receiving the returned item we will take care of replacing your purchase as fast as we can. If it is not possible to replace your item, you will receive a refund for the full amount that was paid for the item in the same form of payment and account, originally used for the purchase. Please note that we are unable to replace standard plastic boxes that are broken during shipping.

European customers

Non-European customers

納期

Masters in Time / Holland Watch Group B.V. only sells goods from stock. This means that all products will be shipped the first working day after ordering.

配送の時間

Shipping times can be seen during the checkout process. These shipping times are communicated as an indication. Actual delivery times will vary per country, selected shipping method and ultimately, your local postal office (if you have selected standard/free shipping). Please Note: We do not accept cancellation of orders during the shipping period even when the shipping takes longer than expected.

Important information about import taxes for Customers outside the EU

When a product is shipped from the Netherlands outside of the European Union, tax rules may be applied. Read more about your rights and obligations of these taxes here. 

顧客サービス

お問い合わせ

営業時間:
月曜日〜金曜日、8:00-17:00(CET) 午前11時 - 午後5時土曜日曜、オランダの祝日休館

Your satisfaction is 100% guaranteed. All items in your order can be returned to mastersintime.com 30 days from the delivery date for a complete refund if you are unsatisfied. The returned product must be in new condition. For detailed return instructions visit our Returns and Exchanges page.
To Contact Us By Phone

電話: 31(0)85 4892012
Fax: 31 (0)10-2330692

注文商品の追跡

Order Tracking Page

Head Office

Masters in Time
Willebrordusstraat 16
3037 TR Rotterdam
オランダ
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Our Stores

Horloge.nl by Levens - Breda
Nieuwe Ginnekenstraat 4
4811 NR Breda
オランダ
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Masters in Time
Willebrordusstraat 14
3037 TR Rotterdam
オランダ
Get Google Directions
Also pick up point for Swatch watches

ご注意ください:
Mastersintime's customer service department is based in our headquarters in the city of Rotterdam, The Netherlands. Our trained staff is available to take your questions via feedback form, email or over the phone. You can also contact our team on Facebook.