At Mastersintime.com we do our utmost best to offer you a good shopping experience. If by chance - for whatever reason - you are not entirely satisfied with the product you have purchased, you can return it within 30 days after receipt.
You can use our Return your parcel service for the return of the ordered products. Look below for conditions. These regulations exist independently and they don't restrict your legal right to cancel.
You are in principle responsible for the payment of the direct costs of returning the product, unless we have indicated in advance that you do not have to bear these costs.
Please follow the steps indicated below to use our Returns and Exchanges Service.
We remind you that using this service does not limit your legal right to cancel.
Return product(s) for a refund
Return product(s) for an exchange
Return product(s) for repair
Return products with Return Your Parcel within 30 days after purchase.
How does it work?
1. Log in at our orderservice page
2. Preannounce the product you wish to return and download the CN22 or CN23 customs form.
3. Take your parcel to your local post office or postal agency.
We kindly ask you to consider the following conditions with your return:
If your order came with a free of charge extra product, please do not forget to also return this product. If you do not return this product, the retail value will be deducted from your refund/exchange value.
Return Your Parcel within 30 days after purchase.
How does it work?
1. Log in at our orderservice page
2. Preannounce the product you wish to return and download the CN22 or CN23 customs form.
3. Take your parcel to your local post office or postal agency
We kindly ask you to consider the following conditions with your return:
These conditions do not represent an obligation for effectively exercising the right to cancel
When the product is returned to us, we will ship the alternative product you have chosen as soon as possible. If this product is sold out, we will refund the full amount. If a returned product is damaged, extra charges may apply.
Your returned parcel will be processed for a refund at our office in 1-2 working days later than the date on your delivery confirmation.
If your order came with a free of charge extra product, please do not forget to also return this product. If you do not return this product, the retail value will be deducted from your refund/exchange value.
a. Within the 30 day cooling off period
b. outside the 30 day cooling off period, but within the warranty
For repairs under warranty within the return period, please log on to our Order service page and follow the instructions.
For repairs under warranty outside the 30 days return period, please include a clear description of the issue and your contact details with your return shipment to:
Holland Watch Group B.V.
Service department
Willebrordusstraat 14
3037 TR ROTTERDAM
Netherlands
Please ensure sufficient postage for the return shipment when you return the product after our 30 day return period. We advise you to send your parcel via standard registered mail.
Precusion of the right of withdrawal, a consumer purchase involving the delivery of:
- products that have been created by the trader in accordance with the consumer’s specifications, or that are clearly of a personal nature and that cannot be returned due to their nature;
- that rapidly decay or become obsolete;
- products that are unsuitable for return for reasons of health protection or hygiene and of which the seal is broken after delivery;
- products which, after delivery, are irrevocably mixed with other items by their nature;
- audio- and video-recordings and computer software, whereby the consumer has broken the seal.
- newspapers, magazines or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription);
- products or services whose price depends on fluctuations in the financial market on which the entrepreneur has no influence and which can occur within the withdrawal period;
- agreements concluded during a public auction. A public auction is understood to mean a sales method whereby products, digital content and / or services are offered by the trader to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and / or services;
Exchanging an item is easy. Please login to the order service page on the web site and follow the steps at the right hand side of the page.
Returning an item to HWG is easy. Please login to the order service page on the web site and follow the steps at the right hand side of the page.
If you don’t like the product you have purchased and you would like to return it for a refund or an exchange you need to return the complete product you have received, including the box, labels and all paperwork (if reasonably possible). If you received a free extra product with your purchase, also return this product. Please include the completed returns form in your shipment or a note stating whether you would like a refund or to exchange the product (and for which product). More information and the terms and conditions for returns and exchanges can be found here.
All orders placed between November 1st and December 24th, 2021, can be returned or exchanged until January 31st, 2022 (except for items not eligible for return/exchanges and/or items that show signs of use).
Don’t leave it for the last minute and start your Christmas shopping now!
By Dutch law we are required to process a refund within 14 days of the customer returning the product, but we process most refunds within 5 working days. Please note that due to seasonal circumstances – like the Christmas period – the processing time can sometimes last up to 7 working days.
By Dutch law we are required to process a refund within 14 days of the customer returning the product, but we process most refunds within 5 working days. After we have sent the payment order to our bank/payment service provider, the processing time is up to 72 hours before the refund is in your account. You can find more information on returns & refunds here. Please note that due to seasonal circumstances – like the Christmas period – the processing time can sometimes last up to 7 working days.
