Shop with confidence

At Masters in Time we want you to have a successful online shopping experience and to make sure of this we provide a safe, convenient shopping environment, fast shipping and authentic products. With us, you can shop with total confidence every time and enjoy even more benefits:

Official dealer

We are authorized dealer of all the brands we sell.


We only sell 100% original and new watches, clocks and straps.


Masters in Time is a safe website. To process our orders, we use GlobalCollect, the world’s premier Payment Service Provider for international business over the internet. GlobalCollect’s payment platform runs on secure servers and each transaction sent through the platform is processed quickly and securely.


Enjoy free shipping with every order over *50 €
**EU Orders: Free shipping on all orders over 50 Euros (EU €)
**Countries outside the EU: Free shipping on all orders over 100 Euros (EU €)
** Shipping options and costs to certain European countries may be different. This is due to the fact that the standard shipping method for some countries is not completely reliable and we’ve had several incidents in the past, such as lost packages. Whenever possible, we will offer you only the safest, quickest shipping methods even when this means a higher shipping cost.


We accept returns for up to 30 days from delivery. Just send your purchase back with the completed returns form and receive a full refund. For more information visit our Returns & Exchanges page.


Follow the instructions on our Wrist Size Guide page to measure your wrist. Enter your measurements when you place your order, and we will pre-size your timepiece to make sure it arrives set to the correct number of links for you.


Giving a gift? Save time and take advantage of our complimentary gift wrapping service! To have your purchase gift wrapped for free, make sure to request this free service during checkout. We will make sure to your gift stands out even before it’s opened.

Customer Service

Contact us

Monday-Friday, 9am-5.30pm (CEST)
9am - 5pm Sat. Closed on Sundays and Dutch national holidays

Your satisfaction is 100% guaranteed. All items in your order can be returned to 30 days from the delivery date for a complete refund if you are unsatisfied. The returned product must be in new condition. For detailed return instructions visit our Returns and Exchanges page.

To Contact Us By Phone

Telephone: +31(0)85 4892012
Fax: +31 (0)10-2330692

Order Tracking

Order Tracking Page

Head Office

Masters in Time
Willebrordusstraat 16
3037 TR Rotterdam
The Netherlands
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Our Stores by Levens - Breda
Nieuwe Ginnekenstraat 4
4811 NR Breda
The Netherlands
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Masters in Time
Willebrordusstraat 14
3037 TR Rotterdam
The Netherlands
Get Google Directions
Also pick up point for Swatch watches

Please Note:
Mastersintime's customer service department is based in our headquarters in the city of Rotterdam, The Netherlands. Our trained staff is available to take your questions via feedback form, email or over the phone. You can also contact our team on Facebook.

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