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The watch specialist for over 25 years

Warranty and Repairs

As reseller we are by law responsible for the legal warranty of our products. This means we are as first party liable for the guarantee on the product even when the manufacturer offers a worldwide warranty..
Please check the warranty booklet for information on what is covered by the warranty. Store this booklet in a safe place, so you know where to find it in case you need it.

Common guidelines regarding warranty and repairs

In general, the factory warranty covers defects in the materials and the movement.
The factory warranty does not cover damage caused by daily wear or excessive use or abuse of the bracelet, appendages and crystal.
The warranty does not cover water damage when the watch is not used according to manufacturer's guidelines.
All watches are shipped in working order. The warranty does not cover battery life and/or battery replacement.
The warranty is usually void if unauthorized repairs have been performed by anyone other than an authorized dealer of the brand.

Repairs under warranty

For all the brands of which we are licensed dealer, you will receive a worldwide warranty. This is the same warranty you would receive from any official dealer of that brand. We also provide assistance if you need to make a warranty claim. In all cases, the watch will be checked and repaired by a licensed watchmaker or by the manufacturer itself.
In case you require repairs under warranty, we kindly ask you to use the forms below to report your problem.
If the problem you're having with your watch is covered by the warranty, we will send the watch to the factory. If the service work required is not covered by the warranty, we will let you know as soon as possible.
In most cases the repair time is around 4-7 weeks depending on the availability of spare parts.

European customers

Non-European customers

Customer Service

Contact us

Monday-Friday, 9am-5.30pm (CEST)
9am - 5pm Sat. Closed on Sundays and Dutch national holidays

Your satisfaction is 100% guaranteed. All items in your order can be returned to mastersintime.com 30 days from the delivery date for a complete refund if you are unsatisfied. The returned product must be in new condition. For detailed return instructions visit our Returns and Exchanges page.

To Contact Us By Phone

Telephone: +31(0)85 4892012
Fax: +31 (0)10-2330692

Order Tracking

Order Tracking Page

Head Office

Willebrordusstraat 16
3037 TR Rotterdam
The Netherlands
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Our Stores

Horloge.nl by Levens - Breda
Nieuwe Ginnekenstraat 4
4811 NR Breda
The Netherlands
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Store Rotterdam
Willebrordusstraat 14
3037 TR Rotterdam
The Netherlands
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Also pick up point for Swatch watches

Please Note:
Mastersintime's customer service department is based in our headquarters in the city of Rotterdam, The Netherlands. Our trained staff is available to take your questions via feedback form, email or over the phone. You can also contact our team on Facebook.