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If you want maximum enjoyment of your beautiful watch, good maintenance is important. Please contact our customer service staff for advice.
Watch Batteries will generally - depending on use and (temperature,) circumstances – last between 1 and 2 years.
Quartz watches are powered by a battery. The watches that we receive from the manufacturer are usually equipped with a plastic protector between the watch case and the crown to avoid premature battery depletion.
When you order a quartz watch with us, we will remove this protection, make sure the watch is running properly and set it on time so you can wear your watch straight from the box!
When the watch stops running because the battery is flat it must be replaced. We advise you to never do this yourself because unauthorized opening of the watch voids the warranty. Moreover, you can damage the case of the watch using improper tools.
To replace your watch battery always go to an official dealer such as a jeweler or department store.
On Swatch watches the battery is located in a separate compartment in the back of the watch case which is sealed with a screw cap. You can simply replace the battery by yourself.
With watch repairs it is important to know whether your watch is under warranty or the warranty has expired. Most watch brands use a 2 year warranty. Some brands (like Rip Curl) use a longer warranty. See the warranty card and / or booklet that came with the purchase of your watch.
We send warranty repairs to the service center of the brand itself. When we receive the watch back, we ensure that it is sent to you.More information about the warranty service is available here.
If your watch should be repaired under warranty, we invite you to contact us using the returns page.
Of the brands that we sell we are official dealers. Please contact the Customer Service department in case you have a watch of a brand which we sell to handle the repair for you.
In case the warranty on your watch is no longer valid, you can go to any watchmaker or official dealer for a repair. Please contact our Customer Service department for more information.