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  2. Refunds

Refunds

Refunds are processed as quickly as possible and within 14 working days from the moment you have given notice of a return. In case we have not received the product back within 14 days, payment will be suspended until we have received the product or you can prove the product has been sent to us.

Refunds are given via the same payment method as used by the customer. For example: if you have paid for your order via credit card we will refund to your credit card.

When a product is returned for credit, we will reimburse the costs within 14 days.
Please follow these instuctions for returning a product for a refund

Refunds of return shipping costs

In case Holland Watch Group B.V. has made a mistake with your initial order, we will refund your return shipping costs with a maximum depending on shipping method/country. Please contact our Customer Service Department for more information.

Damaged or worn product

If a returned product is damaged, extra charges may apply. Worn products are not eligible for a refund.