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What to do if your package was not delivered or arrived damaged?

Product lost in transport

Holland Watch Group is responsible for your order until delivered to you in new, working condition. If your order is not delivered within 3 days after the estimated delivery time, please contact the Customer Service Department.

Product damaged in transport

Did an item arrive damaged or defective? We apologize for the inconvenience. Please contact the Customer Service Department to report your problem. If you wish to return the product, please follow these instructions. Upon receiving the returned item we will take care of replacing your purchase as fast as we can. If it is not possible to replace your item, you will receive a refund for the full amount that was paid for the item in the same form of payment and account, originally used for the purchase. Please note that we are unable to replace standard plastic boxes that are broken during shipping.

Delivery times

Shipping times can be seen during the checkout process and are variable according to the shipping method of your choice. These shipping times are communicated as an indication. Actual delivery times will vary per country, selected shipping method and ultimately, your local postal carrier.

Please Note: We do not accept cancellation of orders during the shipping period even when the shipping takes longer than expected.